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Warranty and Returns

Items offered at Modaintimashop.com platform have the possibility to be returned up to 14 days after the purchase date.

Right of withdrawal.

You have the right to withdraw from this contract within 14 calendar days without giving any reason

The withdrawal period shall expire 14 calendar days after the day on which you or a third party, other than the carrier and indicated by you, acquired the material possession of the last of these goods.

The withdrawal period shall expire 14 calendar days after the day on which you or a third party, other than the carrier and indicated by you, acquired the material possession of the last of these goods.

To exercise the right of withdrawal, you must comply with the following requirements:

  1. You must notify us at Sant Pau, 7 Baixos - 08250 Sant Joan de Vilatorrada - BARCELONA, Spain, info@modaintimashop.com, +34 93 676 78 77, of your decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form below, but its use is not compulsory.
  2. The product must be in the same condition in which it was delivered and must retain the instructions, documentation, accessories and its original packaging and labelling.
  3. The product must be in the same condition in which it was delivered and must retain the instructions, documentation, accessories and its original packaging and labelling.
  4. The return must be made using the same box or envelope used in the delivery.
  5. Returns must be made using the same box or envelope used in the delivery.
  6. A copy of the proof of purchase and the delivery note of the products must be included inside the package, where the returned products are also marked.

To comply with the withdrawal period, it is sufficient that the communication concerning the exercise of this right on your part is sent before the expiry of the corresponding period.

Consequences of withdrawal

In the event of withdrawal by you, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of standard delivery offered by us) without undue delay and in any event not later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any charges as a result of the reimbursement. We may withhold reimbursement until we have received the goods back, or until you have provided proof of return of the goods, whichever condition is met first.

We may withhold reimbursement until we have received the goods back, or until you have provided proof of return of the goods, whichever condition is met first.

You must return or deliver the goods directly to us or to Sant Pau, 7 Baixos - 08250 Sant Joan de Vilatorrada - BARCELONA, Spain, without undue delay and, in any event, no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before the end of this period. You shall bear the direct cost of returning the goods. You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Download "Sample withdrawal form/returning goods"

Return of defective products.

The purchaser shall be entitled to a refund of the price of the defective products or of the products delivered if they do not correspond to the order placed. 

In these cases, the return to modaintimahop.com of the products must be made by the buyer using the same procedure set out in the "right of withdrawal" section, although the buyer shall not be responsible for the cost of returning the products.

The buyer shall not be liable for the cost of returning the products.

As long as the buyer has followed the established procedure and the requirements set out in these General Conditions have been met, modaintimashop.com will refund the price paid for returned products that are defective or do not correspond to the product order placed by the buyer.

If the product arrives at the customer's premises, modaintimashop.com will refund the price paid for the returned products that are defective or do not correspond to the product order placed by the buyer.

If the product arrives with any visible sign of damage to the packaging or breakage, it is very important that the buyer does not sign the delivery note to the carrier and return the product automatically or else the return will not be assumed by modaintimashop.com

Cancellation of your order

Your order starts to be processed right after you confirm your purchase. If you wish to cancel your order before it leaves our facilities, please send an email to info@modaintimashop.com or call 93 676 78 77, once the order has left our warehouse it must be processed as a return.